Refunds

Everything on this page runs through one address: paintedalways@gmail.com. Write from the email you ordered with, and send a photograph if something arrived wrong. A person reads it.

If a print, canvas, or framed piece arrives damaged in transit, misprinted, or otherwise defective, tell us within 30 days of delivery — the window our terms state — and we will reprint it or refund it in full. Which of the two is your choice, and we do not ask for the damaged piece back. If tracking stops and the parcel never arrives, the same applies: we reship or we refund.

Every piece is printed to order after your payment clears, so a change of mind is not a return. If you want to cancel, write the moment you know. If the order has not yet gone to our print partner, we cancel it and refund in full.

A digital download that was paid for and never delivered is refunded in full. Once a file has been delivered and accessed it is not refundable, because a file cannot be returned. If the file you received is corrupt or is not the work you bought, we replace it at no charge.

Refunds are issued to the card that paid, through Stripe, and normally clear in five to ten business days. We do not substitute store credit for money.

This page states our practice; it is not legal advice. A founder should have counsel review it before launch.